I have paid and sent proof of payment, why does my order still state “Waiting for Payment”?

Some payments can take up to 2 days to show in our account depending on what bank you are with. Cheques take 7 working days to clear so we would recommend EFT or Credit card Payments

I am trying to register but it says my username is already in use?

Thousands of people register on, so it would be advised to have a unique username. For example "Johnny1985" (your name followed by your year of birth).

This will help ensure that no one has the same username and makes for smooth registration.

I am trying to complete the checkout, but I do not have a coupon code.

Coupon Codes are only for bulk buyers, you can ignore this field if you do not have a  Coupon Code, leave this space blank.

How much will it cost to ship a product?

Please follow the guide “How do I place an order / or get a quote” as each product has it own weight and will be provided to you during the checkout process, as the system automatically selects the price from the shipping tables.

Shipping prices will be automatically calculated once you add you items to your "Shopping Cart" before you confirm your order. (Make sure you have registered and logged in to see the shipping pricing.)

How long will it take for to ship your order?

Dependent on where stock is located, some items can be shipped within 24 hours - 72 hours after payment has been confirmed,and only if you select the Courier option in the checkout.

If you Choose the Post Office then it will take from 24 hrs to 4 weeks depending on stock availability.
Please check with us on specific products and our team will find out for you.

My Coupon code / Redemption code will not work?

Please make sure you have first registered and logged in before the code will work.

How can i see my order or order status or change my shipping address?


Please make sure you have "Logged in"

Click on the "Register / Acount" box.

Click on “Shopper Information”

You will also be able to see "your Orders" + it’s “status” and view it.

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Products must be returned in the original unopened / Undamaged packaging.

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