Question:
I have paid and sent proof of payment, why does my order still state “Waiting for Payment”?

Answer:
Some payments can take up to 2 days to show in our account depending on what bank you are with. Cheques take 7 working days to clear so we would recommend EFT or Credit card Payments.


Question:
I am trying to register but it says my username is already in use?

Answer:
Thousands of people register on 4Home.co.za, so it would be advised to have a unique username. For example "Johnny1985" (your name followed by your year of birth).

This will help ensure that no one has the same username and makes for smooth registration.



Question:
I am trying to complete the checkout, but I do not have a coupon code.

Answer:
Coupon Codes are only for bulk buyers, you can ignore this field if you do not have a Coupon Code, leave this space blank.


Question:
How much will it cost to ship a product?

Answer:
Note: Some brands have free shipping, some product have free shipping if you order over a certain order value.

Shipping prices will be automatically calculated once you add you items to the "Shopping Cart" and you have entered your address and postal code.

Please follow the guide “How do I place an order / or get a quote” as each product has it own weight and will be provided to you during the checkout process, as the system automatically selects the price from the shipping tables once you have entered your address and postal code..

 

Question:
How long will it take for 4Home.co.za to ship your order?

Answer:
On the product details page there is a tag that states "Usually dispatched within: ........"
This is the approximate time it will take to dispatch the order depending on where the stock is located.
Please check with us on specific products and our team will find out for you.

Question:
My Coupon code / Redemption code will not work?

Answer:
Please make sure you have first registered and logged in before the code will work.